Complaints Procedure

This procedure applies to complaints concerning the policies, procedures, or actions of the editorial staff of the International Journal of Institute of Education and Development Studies (IJIEDS Journal).

IEDS Journal welcomes constructive feedback and complaints, as they provide an opportunity to reflect on current practices and improve the quality of services for authors, reviewers, readers, and other stakeholders. Once a complaint has been received, the Journal will endeavor to respond in a timely, transparent, and fair manner. The procedure outlined below aims to ensure fairness to all parties involved.

Definition of a Complaint

A complaint is defined as follows:

The complainant clearly identifies their expression of dissatisfaction as a complaint;
The Journal understands that the complainant is not merely disagreeing with an editorial decision or published content, but believes that there has been a failure in process (for example, excessive delays, lack of communication, or unprofessional conduct);
The complaint relates to matters that fall within the responsibility of the editorial office of IEDS Journal, including editorial processes, peer review, or publication practices.

How to Make a Complaint

The preferred method for submitting a complaint is by email. Complaints should be sent to the official editorial office email address of IEDS Journal.
All complaints will be formally acknowledged within five (5) working days of receipt.
The Journal will make every reasonable effort to provide a full response within twenty-eight (28) days. If this is not possible, an interim response will be issued within the same timeframe, explaining the reason for the delay and indicating when a full response can be expected. Further interim updates will be provided until the matter is resolved.
If the complainant remains dissatisfied after receiving the initial response, the complaint may be escalated to the Editor-in-Chief of IEDS Journal. The decision of the Editor-in-Chief will be considered final within the Journal’s internal processes.

External Complaints

If the complainant remains unhappy after exhausting all internal complaint procedures and after receiving what the Editor-in-Chief considers a definitive response, the complainant may refer the matter to an appropriate external body.

External Body

The Journal adheres to recognized standards of publication ethics. Complaints may be referred to the following organization:

Committee on Publication Ethics (COPE)
COPE provides guidance and a code of practice for editors of scholarly journals. It will consider complaints against editors only after a journal’s own complaints procedures have been fully exhausted.
Website: https://publicationethics.org

Contact us

Institute of Education and Development Studies (IEDS)

For inquiries, collaborations, and submissions:

Address: 433, Road-30, Mohakhali DOHS, Dhaka, Bangladesh

Mob & WhatsApp: +8801711074057

Email: info@iedsbd.com

Working Days/Hours: Mon – Sat 09:00 A.M – 06:00 P.M